- Your deposit secures the table for up to two hours of private dining.
- We think it goes without saying, but we do need to add that by booking online, you are declaring that neither you, nor any of your party, have Covid-19 Symptoms, and have been free of any such symptoms for at least 14 days. If you do develop symptoms prior to your booking, please stay at home and self-isolate.
Before booking, please read the details below to help us comply with the government’s strict COVID-secure guidelines and to keep everyone safe and happy.
In times of local lockdown, by booking a table together you are acknowledging the following: Everyone is from one household, living in the Llanelli area, free of COVID, and has not displayed any COVID symptoms recently. In the event that any of this changes, it is your responsibility to cancel the booking. Thank you for your understanding and support.
Extremely limited availability
We accept bookings at least 48 hours in advance. Because spaces are limited, these slots are proven extremely popular and booking up quickly in advance. If the date on the calendar is red, we are fully booked. If it is green, we have some time slots available on at least one type of table. If the date you require is fully booked, you can ring the restaurant on 01554 526006 and request to be added to the waiting list, in case there are cancellations. We would love to accommodate everyone but unfortunately, that is not possible. We know it can be frustrating. Thank you for your patience and understanding during this time.
Your deposit will be deducted from your final bill. However, if you fail to cancel your booking within 48 hours, in the event of a no-show your deposit will become non-refundable and the full deposit will be retained by the restaurant.
If you need to cancel your booking for any reason, please email the restaurant including details of the booking name, time and date, and your order number. Cancellations made giving at least 48 hours notice will be entitled to a full refund. It is important to email as the restaurant can get very busy and we cannot always answer the phone. Our email address is firstname.lastname@example.org. Thank you.
Due to strict COVID-secure guidelines, and to allow for thorough cleaning, please be aware your table time is restricted to a maximum of 2 hours.
Please inform us about any special requirements such as allergies.
Also, if you have booked two separate tables at the same time, with the intention of sitting together, please let us know in the Special Requirements section at the time of booking. Due to regulations, we cannot sit more than 6 people together. In line with Welsh Government Coronavirus regulations, please also confirm that you’re part of the same household. We will always do our best to accommodate but may not be able to do so, if requests are not made in advance.
Can I book back-to-back slots?
Sorry, no. In the interest of trying to accommodate everyone fairly, and also to comply with strict COVID guidelines, we have to limit stays to a maximum time of 2 hours in total.
Your largest table is 6. What if there are more of us in the party?
Due to Coronavirus guidelines, we can only accommodate up to 6 people in one party. If no table for 6 is available, and multiple tables are available at exactly the same time (for instance, a 2 and a 4), you can book multiple tables and request that we position them together. If informed in advance, at the time of booking, we will do our best to accommodate. You can enter this request in the ‘special requests’ section of the checkout form. In line with Welsh Government Coronavirus regulations, please also confirm that you’re part of the same household.
Can I use my gift voucher?
Sure! Gift vouchers can be redeemed at the restaurant at the time of dining. It is not possible to book your table using vouchers, simply because the two systems don’t talk to each other. However, we’d be delighted to receive them on your visit.
Food Allergies and Intolerances
If you have any allergies or intolerances and are making online bookings, please let us know in advance. If unsure, please speak to our staff about the ingredients in your meal, when making your order. Our menu descriptions do not list all of the ingredients included in the dish. An information pack is available listing all the allergens, please ask your waiter. We cannot guarantee allergen-free food due to the presence of the allergens on the premises. Special Gluten-free and Dairy-free dishes are available, please ask your waiter. No exchanges or refunds can be given once your meal has been ordered.
The safety of our guests and our team is our number one priority. We are following all Government guidance regarding Covid-19 and have completed the risk assessment and subsequent safety measures which are reviewed frequently. As per the latest government advice, the virus cannot be spread through food or packaging.
We use a cutlery polisher with a UV-C germicidal lamp system built-in. This kills bacteria and viruses, including Covid-19, and allows for the safe handling of cutlery. This UV-C is used to disinfect hospitals and public transport to great effect.
Each one of us must play our part in tackling the pandemic and there is an onus on individuals to act responsibly, in line with the latest public health guidance.
We support NHS test and trace and are relying on information provided by the customer and also for declaration that their party is part of one extended family. We cannot be held responsible for its accuracy.
During your visit, we ask that you do your best to adhere to the social distancing guidelines. If you are displaying symptoms of Covid-19, please do not visit. You should self isolate for 14 days.
Please be assured we will continue to update our safety measures according to the latest Government guidelines. The measures in place have been thoroughly tested to ensure we are taking every possible precaution. We cannot be held responsible for anyone contracting Covid-19 following a visit to the restaurant.
Availability and Changes
Due to market conditions beyond our control, dishes and prices may need to change from time to time. All dishes are subject to availability and we reserve the right to remove or amend any dishes or prices without prior notice. This is especially true in the current uncertain climate.
All cash tips go straight to your waiter. For credit card & service charge tips, a small charge of 10% is deducted to cover the costs of getting these taxed & paid to each individual.
Any amendments will incur extra charges and are subject to management discretion.