Gift Vouchers:

Gift vouchers must be printed out first and redeemed in person at the cash desk when ordering. Gift vouchers expire 365 days after the day of purchase and must be used within that time frame. Vouchers cannot be exchanged for cash, and change will not be given if it is exchanged for goods less than its face value. No refunds are available. Gift vouchers cannot be used to purchase further gift vouchers. Gift vouchers cannot be redeemed retrospectively. Only before ordering.

TABLE Bookings:

• Deposits

Your deposit will be deducted from your final bill. However, if you fail to cancel your booking within 48 hours, in the event of a no-show your deposit will become non-refundable and the full deposit will be retained by the restaurant.

• Cancellations

If you need to cancel your booking for any reason, please email the restaurant including details of the booking name, time and date, and your order number. Cancellations made giving at least 48 hours notice will be entitled to a full refund. It is important to email as the restaurant can get very busy and we cannot always answer the phone. Our email address is info@stellisbay.co.uk. Thank you.

• Table time

Important: Due to strict Covid-secure guidelines, and to allow for thorough cleaning, please be aware your table time is restricted to a maximum of 2 hours.

• SPECIAL REQUIREMENTS

Please inform us about any special requirements such as allergies, in advance.

Also, if you have booked two separate tables at the same time, with the intention of sitting together, please let us know in the Special Requirements section at the time of booking. In line with Welsh Government Coronavirus regulations, please also confirm that you’re part of the same household. Due to Covid-19 regulations, We cannot sit more than 6 people together. We will always do our best to accommodate but may not be able to do so if requests are not made in advance.

Food Allergies and Intolerances:

Please speak to our staff about the ingredients in your meal, when making your order. Our menu descriptions do not list all of the ingredients included in the dish. An information pack is available listing all the allergens, please ask your waiter. We cannot guarantee allergen-free food due to the presence of the allergens on the premises. Special Gluten-free and Dairy-free dishes are available, please ask your waiter. No exchanges or refunds can be given once your meal has been ordered.

COVID MEASURES

The safety of our guests and our team is our number one priority. We are following all Government guidance regarding Covid-19 and have completed the risk assessment and subsequent safety measures which are reviewed frequently.  As per the latest government advice, the virus cannot be spread through food or packaging.

We use a cutlery polisher with a UV-C germicidal lamp system built-in. This kills bacteria and viruses, including Covid-19, and allows for the safe handling of cutlery. This UV-C is used to disinfect hospitals and public transport to great effect.

Each one of us must play our part in tackling the pandemic and there is an onus on individuals to act responsibly, in line with the latest public health guidance.

We support NHS test and trace and are relying on information provided by the customer and also for declaration that their party is part of one household. We cannot be held responsible for its accuracy.

During your visit we ask that you do your best to adhere to the social distancing guidelines. 

Local lockdown: By booking a table together you are acknowledging the following: Everyone is from one household, living in the Llanelli area, free of COVID, and has not displayed any COVID symptoms recently. In the event that any of this changes, it is your responsibility to cancel the booking. 

Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested to ensure we are taking every possible precaution. We cannot be held responsible for anyone contracting Covid-19 following a visit to the restaurant.

Availability and Changes:

Due to market conditions beyond our control, dishes and prices may need to change from time to time. All dishes are subject to availability and we reserve the right to remove or amend any dishes or prices without prior notice.

Tips:

All cash tips go straight to your waiter. For credit card & service charge tips, a small charge of 10% is deducted to cover the costs of getting these taxed & paid to each individual.

Amendments:

Any amendments will incur extra chargesand are subject to managements discretion.