Gift Vouchers:
Gift vouchers must be printed out first and redeemed in person at the cash desk when ordering. Gift vouchers expire 365 days after the day of purchase and must be used within that time frame. Vouchers cannot be exchanged for cash, and change will not be given if it is exchanged for goods less than its face value. No refunds are available. Gift vouchers cannot be used to purchase further gift vouchers. Gift vouchers cannot be redeemed retrospectively. Only before ordering. Valid in person in the St.Elli’s Bay Bistro and Brasserie. Not online or in the Gelateria.
Booking Deposits
For popular dates (Valentine’s, Mother’s Day, etc), special live music events (such as our jazz nights or Christmas acts), group bookings, or function suite bookings, we require a booking deposit of £10 per person.
In this instance, the amount will be deducted from your final bill. Please note, at least 24 hours notice is required to cancel a booking. We reserve the right to retain the booking deposit in the event of a no-show or late cancellation. Any cancellation requests must be made to [email protected]
PLEASE NOTE: Deposits for live music events, group bookings, and function suite bookings are non-refundable.
Cancellations
If you need to cancel your booking for any reason, please contact the restaurant VIA EMAIL including details of the booking reference, name, time and date.
Cancellations for standard reservations, made giving at least 24 hours notice will be entitled to a full refund. It is important to email as the restaurant can get very busy and we cannot always answer the phone. It also helps us in regards to data protection.
Cancellation requests must be made to [email protected]
PLEASE NOTE: Bookings for live music events are non-refundable.
Table time
Your booking gives you a maximum of 2 hours table time.
Combining Tables:
If you have booked two separate tables at the same time, with the intention of sitting together, please let us know at the time of booking. We will always do our best to accommodate but may not be able to do so, especially if requests are not made in advance.
FAQs
Can I book back-to-back slots?
Sorry, no. In the interest of trying to accommodate everyone fairly, we have to limit stays to a maximum time of 2 hours in total.
Can I use my gift voucher?
Sure! Gift vouchers can be redeemed at the restaurant at the time of dining. It is not possible to book your table using vouchers, simply because the two systems don’t talk to each other. However, we’d be delighted to receive them on your visit.
Food Allergies and Intolerances
We are not currently able to cater for allergies and intolerances. Due to the open-plan nature of our kitchen, and the presence of allergens throughout the premises, we cannot guarantee allergen-free meals.
Our menu descriptions do not list all of the ingredients included in the dish. Please consider this information carefully before visiting or ordering. No exchanges or refunds can be given once your meal has been ordered.
COVID Measures
The safety of our guests and our team is our number one priority. We are following all Government guidance regarding Covid-19 and have completed the risk assessment and subsequent safety measures which are reviewed frequently. As per the latest government advice, the virus cannot be spread through food or packaging.
Each one of us must play our part in tackling the pandemic and there is an onus on individuals to act responsibly, in line with the latest public health guidance.
If you are displaying symptoms of Covid-19, please do not visit. You should self isolate for 5 days.
Please be assured we will continue to update our safety measures according to the latest Government guidelines. The measures in place have been thoroughly tested to ensure we are taking every possible precaution. We cannot be held responsible for anyone contracting Covid-19 following a visit to the restaurant.
Availability and Changes
Due to market conditions beyond our control, dishes and prices may need to change from time to time. All dishes are subject to availability and we reserve the right to remove or amend any dishes or prices without prior notice.
Tips
All cash tips go straight to your waiter.
Amendments
Any amendments will incur extra charges and are subject to management discretion.